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Farm Comunitarios. 2022 Apr 26;14(2):9-16. doi: 10.33620/FC.2173-9218.(2022/Vol14).002.03

Patient perception and satisfaction with the electronic prescription system: results of the PERSA-RE questionnaire

Bonilla Guijarro A1, Bonilla Guijarro E2, Bailén M3, Hernando A4
1. Doctora en Biomedicina y Ciencias de la Salud. Farmacia comunitaria Amparo Bonilla, Madrid. 2. Graduada en Farmacia. Farmacia comunitaria Amparo Bonilla, Madrid. 3. Doctora en Farmacia. Universidad Autónoma de Madrid. 4. Doctora en Medicina. Instituto de Investigación Hospital Universitario 12 de Octubre (I+12).
Bonilla A, Bonilla E, Bailén M, Hernando A. Patient perception and satisfaction with the electronic prescription system: results of the PERSA-RE questionnaire. Farm Comunitarios. 2022 Apr 26;14(2):9-16. doi: 10.33620/FC.2173-9218.(2022/Vol14).002.03
Abstract : 

Objective: To know patients’ perception of and degree of satisfaction with the electronic prescription (e-prescription) system.

Method: A cross section of 290 patients were selected to answer the PERSA-RE questionnaire. Patients’ sociodemographic variables and information on their adherence were collected through the Morisky Green Levine questionnaire. Differences in questionnaire scores were analysed according to sociodemographic variables and patient adherence.

Results: The mean total score of the questionnaire was 63.42 (SD 7.02) out of a total score of 85. The most highly scored attribute on the questionnaire was “Satisfaction” with a score of 4.32, suggesting that patients preferred electronic prescriptions over their paper counterpart. 96% of patients affirmed that they encountered no problems collecting their medication by showing their health card. The attribute with the lowest score was “Understanding” at 3.45. Younger patients assigned higher scores to the attributes “Satisfaction” and “Expenditure”. 70% of patients said they “totally disagree” or “disagree” with the statement that the electronic prescription system has led to higher spending on pharmaceuticals. According to the Morisky Green Levine questionnaire, patients who adhered to their prescriptions had a better understanding of the electronic prescription system.

Conclusion: Users of e-prescriptions are very satisfied with this way of prescribing and dispensing pharmaceuticals. Educational level, age and adherence were the variables with the greatest influence on the questionnaire score.

Keywords : 
Patient satisfaction, electronic prescription, questionnaire
Article download link: 
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Editor: © SEFAC. Sociedad Española de Farmacia Clínica, Familiar y Comunitaria. 
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